Shipping policy

Every Roundelsphere emblem is individually prepared, inspected, and packaged before shipment. Please review the information below regarding order processing and delivery.

Order Processing

Orders are typically processed within 2–5 business days before shipment.

Because Roundelsphere products are individually engraved, finished, and inspected, processing times may occasionally vary during periods of high order volume or new product releases.

Business days do not include weekends or holidays.

Once your order has shipped, you will receive a shipping confirmation with tracking information at the email address provided during checkout.

Shipping Rates & Delivery

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout.

Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Estimated delivery dates are not guaranteed. Carrier delays, weather conditions, holidays, high shipping volumes, and other circumstances outside of our control may affect delivery.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier to scan and update your shipment after receiving your tracking number.

Tracking information may not update immediately after shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or been transferred to the carrier.

Roundelsphere is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Returned or Undeliverable Packages

If a package is returned to Roundelsphere because of an incorrect address, failed delivery attempt, refusal, or another customer-related delivery issue, we will contact you regarding the next steps.

Additional shipping charges may apply if the order needs to be shipped again.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us.

We will review the shipment information and, when appropriate, work with the shipping carrier to investigate the issue.

Please understand that carrier investigations may require additional processing time.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend first:

Checking around the delivery location
Checking with other members of your household
Checking with neighbors or building management
Allowing up to 24 hours, as some carriers may mark packages as delivered shortly before final delivery
Contacting the shipping carrier directly with your tracking number

If the package still cannot be located, contact Roundelsphere and we will assist where reasonably possible.

Roundelsphere cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the shipping carrier.

Damaged Shipments

Please inspect your order upon delivery.

If your product arrives damaged, contact us as soon as possible with your order number, photographs of the product, and photographs of the packaging.

Verified shipping damage or fulfillment errors will be handled in accordance with our Return & Refund Policy.

Please retain the original packaging until the issue has been resolved, as it may be required for a carrier claim.

International Shipping

If international shipping is available to your destination, applicable shipping options will be displayed at checkout.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to Roundelsphere.

Customs processing may also cause delivery delays outside of our control.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Because orders may enter engraving and fulfillment shortly after being placed, we cannot guarantee modifications or cancellations once processing has begun.

Once an order has shipped, it cannot be canceled.