Shipping policy

Last Updated: October 26, 2026

Every Roundelsphere product is individually prepared, inspected, and carefully packaged before shipment. We are committed to providing accurate fulfillment information, reliable shipping, and a transparent ordering experience.

Please review the following information before placing an order.

Order Processing

Under normal operating conditions, orders are typically processed within 2–5 business days before shipment.

Some products are individually laser engraved, finished, inspected, or prepared according to the customer's selected specifications. Processing times may vary depending on production requirements, order volume, inventory availability, and other operational circumstances.

Business days exclude weekends and applicable holidays.

Processing time and shipping transit time are separate. Delivery estimates generally begin after the order has been transferred to the shipping carrier.

Once your order ships, a shipping confirmation containing tracking information will be sent to the email address provided at checkout.

If a significant processing delay affects your order, we will provide updated information and available options in accordance with applicable law.

Shipping Rates & Delivery Estimates

Available shipping methods, estimated transit times, and applicable shipping charges are displayed at checkout.

Shipping estimates are provided by the relevant shipping carrier and may vary depending on destination, service availability, and external conditions.

Unless expressly guaranteed, estimated delivery dates are not guaranteed arrival dates.

Shipping may be affected by:

  • Carrier processing or transportation delays

  • Weather conditions or natural events

  • Holidays and periods of elevated shipping volume

  • Customs inspections and international clearance

  • Incorrect or incomplete delivery information

  • Other circumstances outside our reasonable control

Roundelsphere will make reasonable efforts to assist with shipping issues and provide updated information when available.

Nothing in this policy limits applicable consumer rights relating to delivery, damaged merchandise, or orders that are not received.

Tracking Your Order

Tracking information will be provided once your order has been prepared for shipment and a tracking number is available.

Please allow time for the shipping carrier to receive, scan, and update your shipment.

A tracking number may be issued before the carrier's first physical scan. Tracking updates may also be delayed or temporarily unavailable during transit.

Customers can monitor shipment progress through the tracking link included in their shipping confirmation.

For assistance with tracking, please contact our support team with your order number.

Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout, including:

  • Recipient name

  • Street address and unit or apartment number, if applicable

  • City, state or province, and postal code

  • Country

  • Any additional information reasonably required for delivery

Please review your shipping address carefully before completing your purchase.

If an error is discovered after ordering, contact Roundelsphere as soon as possible.

We will make reasonable efforts to accommodate address corrections before shipment. However, address changes cannot be guaranteed after fulfillment has begun or the package has been transferred to the carrier.

If an incorrect or incomplete address supplied by the customer results in a failed delivery or returned shipment, additional shipping charges may apply.

We will review delivery problems individually, taking into account carrier information, the circumstances of the shipment, and applicable consumer protection requirements.

Returned or Undeliverable Packages

A package may be returned to Roundelsphere due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, failure to collect a shipment, or other delivery-related circumstances.

If an order is returned to us, we will contact the customer to discuss available options.

Depending on the circumstances, options may include reshipment or an eligible refund.

Additional shipping charges may apply when reshipment is required because of customer-provided address errors, refusal of delivery, or failure to complete required delivery arrangements.

Any applicable deductions or fees will be communicated before processing a discretionary reshipment or return.

Refunds and other remedies remain subject to applicable consumer protection laws.

Lost or Missing Shipments

If tracking indicates that an order may have been lost during transit, please contact Roundelsphere with your order number and tracking information.

We will review the shipment and, when appropriate, initiate an investigation with the shipping carrier.

Carrier investigations may require additional time, particularly for international shipments.

If an order is confirmed lost, we will determine an appropriate resolution, which may include replacement or refund, in accordance with applicable law and the circumstances of the order.

Customers are encouraged to contact us promptly when a shipment appears to have stopped moving or is significantly overdue.

Packages Marked as Delivered

If the carrier indicates that a package has been delivered but you cannot locate it, we recommend:

  • Checking all entrances and designated delivery areas

  • Checking with other members of your household

  • Contacting neighbors, building management, or reception staff

  • Reviewing any delivery photographs or carrier notifications

  • Allowing up to 24 hours for a possible premature delivery scan

  • Contacting the shipping carrier with your tracking information

If the package remains missing, please contact Roundelsphere.

We will review available tracking information, delivery confirmation, and other relevant details to determine the appropriate next steps.

A carrier's delivered status is an important part of our review but does not automatically determine the outcome of every missing-package claim.

Any replacement, refund, or other remedy will be considered in accordance with applicable law.

Damaged Shipments

Please inspect your order upon delivery and before attempting installation.

If your item arrives damaged, contact us as soon as reasonably possible with:

  • Your order number

  • A description of the damage

  • Clear photographs of the affected product

  • Photographs of the shipping packaging, where available

Please retain the original packaging until the issue has been reviewed, as it may assist with a carrier investigation.

We may request additional information where reasonably necessary to evaluate a claim.

Verified shipping damage, incorrect shipments, and defective products will be handled under our Return & Refund Policy and applicable consumer protection laws.

Customers should not install or modify merchandise that appears damaged or incorrect before contacting support.

International Shipping

Roundelsphere may offer international delivery to selected countries and regions.

Available destinations, shipping methods, and charges will be displayed at checkout.

International orders may require additional transit time due to customs clearance, local carrier operations, regulatory inspections, public holidays, or transportation delays.

International delivery estimates are not guarantees.

Customs Duties, Import Taxes & Fees

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • Value-added taxes or similar charges

  • Customs clearance or brokerage fees

  • Other destination-country import charges

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the amount collected by Roundelsphere.

Any duties or taxes already collected at checkout will be identified accordingly.

Customs charges are assessed by the applicable authorities or service providers and may differ by destination.

Roundelsphere does not control customs assessments or clearance procedures.

Customs Delays

Packages may be held for inspection, documentation review, or customs processing.

Such delays can extend delivery beyond the original carrier estimate.

We will provide reasonable assistance with shipment information when requested, but we cannot guarantee a specific customs clearance date.

If a shipment is significantly delayed, lost, or returned, contact us so we can review the circumstances and applicable remedies.

Refused International Deliveries

Customers should review any applicable import obligations before purchasing.

If an international shipment is refused or returned because the recipient declines to pay properly disclosed import charges or fails to complete required customs procedures, additional costs may apply.

Any return, reshipment, or refund will be reviewed based on the circumstances, costs incurred, and applicable consumer rights.

International Returns

International return requests are governed by our Return & Refund Policy.

Due to international shipping and customs procedures, return shipping may involve additional costs, documentation, and processing time.

Customers must contact Roundelsphere before shipping an international return to receive appropriate instructions.

For discretionary returns, return shipping charges and applicable customs-related expenses may be the customer's responsibility, as described in our Return & Refund Policy.

Where an item arrives damaged, defective, incorrect, or materially different from its description, applicable legal rights and remedies will be respected.

Order Changes & Cancellations

If you need to change or cancel an order, please contact Roundelsphere as soon as possible.

Because some products are individually prepared or engraved, production may begin shortly after an order is placed.

We will make reasonable efforts to accommodate requested changes or cancellations before production or shipment, but cannot guarantee that every request can be completed.

Once an order has shipped, a cancellation request will be handled through the applicable return process rather than by stopping the shipment.

Any cancellation rights required by applicable law remain unaffected.

Shipping Restrictions

Certain products or destinations may be subject to shipping limitations, carrier restrictions, or other applicable requirements.

Roundelsphere reserves the right to decline or cancel orders that cannot reasonably or lawfully be fulfilled.

If an order is canceled because we cannot fulfill it, the applicable payment will be refunded.

Customer Support

For questions regarding shipping, delivery, customs processing, missing packages, or fulfillment, please contact Roundelsphere through the contact information published on our website.

Please include your order number and a brief description of the issue so we can assist you efficiently.

We aim to respond to customer inquiries as promptly as reasonably possible.

Policy Updates

Roundelsphere may update this Shipping Policy to reflect changes in fulfillment procedures, shipping services, applicable laws, or business operations.

Updates will be published on this page.

Changes to this policy will not retroactively remove applicable rights associated with previously placed orders.

Roundelsphere

Independently crafted automotive details.

Maryland, USA

roundelsphere.com