Refund policy

Returns & Refunds

We want every Roundelsphere piece to arrive exactly as intended. Because our products are individually engraved and vehicle fitment can vary, please review the following policy before placing your order.

Returns

Returns are accepted within 14 days of delivery.

To be eligible for a return, your item must be:

Unused and uninstalled
In its original condition
Returned with its original packaging
Free from scratches, adhesive residue, installation marks, or other signs of use

Products that have been installed, attempted to be installed, modified, damaged after delivery, or otherwise used are not eligible for return.

To begin a return, contact our support team with your order number and reason for return before sending anything back.

Returns sent without prior approval may not be accepted.

International Orders & Returns

Due to international shipping costs, customs processing, and return logistics, all international orders are considered final sale.

We do not accept international returns or exchanges for changes of mind, personal preferences, or shipping delays caused by customs processing.

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us with your order number and photographs of the item so we can review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.

International delivery estimates may vary due to customs clearance and local carrier processing.

Product Appearance & Engraving

Roundelsphere products are individually engraved and finished. Product photography is intended to accurately represent the design and overall appearance of each product; however, the appearance of an engraved emblem can vary depending on lighting, reflections, viewing angle, screen settings, and the characteristics of the underlying emblem.

Engraved areas may appear lighter, darker, more reflective, or more textured under different lighting conditions.

Because each piece is individually processed, minor variations in engraving tone, texture, positioning, finish, or appearance may occur. These normal characteristics of the engraving and finishing process are not considered manufacturing defects.

We strongly recommend reviewing all available product photographs, detail images, and customer installation photos before ordering. These images show our products in different environments and lighting conditions and provide the best representation of how the finished product may appear in person.

If you have questions about a product's appearance before purchasing, please contact us before placing your order.

Fitment

Please verify your vehicle information and required emblem fitment before placing your order.

BMW emblem dimensions, curvature, mounting methods, and construction can vary by model, generation, year, trim, placement, and previously replaced components.

Customers are responsible for providing accurate vehicle information and selecting the appropriate fitment at checkout.

In some cases, Roundelsphere may request photographs, measurements, or additional vehicle information to verify fitment. If we request additional information, please provide it before fulfillment whenever possible.

If requested fitment information is not provided, or if incorrect/incomplete vehicle information is supplied, Roundelsphere cannot guarantee compatibility.

If the product received matches the fitment selected or information provided with the order but does not fit because of an incorrect selection, non-standard component, previously replaced emblem, or inaccurate vehicle information, the product is not considered defective.

An incorrectly selected product may still qualify for return provided it meets all of our unused and uninstalled return requirements.

Return shipping and any additional shipping costs resulting from customer fitment-selection errors are the responsibility of the customer.

If we send a product different from the fitment confirmed on your order, we will make it right at no additional cost.

If you are uncertain about fitment, please contact us before ordering or installation.

Damaged, Defective, or Incorrect Orders

Please inspect your order before installation.

If your product arrives damaged, contains a manufacturing defect, or you receive an item different from what you ordered, contact us as soon as possible with:

Your order number
A description of the issue
Clear photographs showing the product and issue

Please do not install, modify, engrave, alter, or otherwise use the product if you believe you received an incorrect or defective item.

Once the issue has been reviewed and verified, we will arrange an appropriate replacement or refund at no additional cost to you.

Normal variations resulting from the individual engraving and finishing process—including minor differences in engraving tone, texture, positioning, or appearance under different lighting—are not considered manufacturing defects.

Custom & Personalized Products

Products created using customer-supplied text, artwork, specifications, or other personalization are made specifically for that customer and are therefore not eligible for return or exchange due to preference, change of mind, or customer-provided errors.

Customers are responsible for reviewing personalized information before submitting an order, including spelling, capitalization, vehicle information, and other requested details.

If we make an error while producing a custom product that differs from the information submitted with your order, contact us and we will make it right.

This does not affect remedies available for products that arrive damaged or contain a verified manufacturing defect.

Non-Returnable Items

We cannot accept returns for:

Installed or previously installed products
Products showing signs of attempted installation
Scratched, damaged, modified, or altered products
Custom or personalized products except where defective or produced incorrectly by us
Items returned outside the applicable return period
Gift cards

Return Shipping

Unless a return results from an error on our part or a verified damaged or defective product, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable except where required by applicable law or where the return results from our error.

We recommend using a trackable shipping service and securely packaging the product when making a return.

Roundelsphere is not responsible for return shipments that are lost or damaged while in transit to us.

Refunds

Once an eligible return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take several business days after we issue the refund for the funds to appear in your account.

Products returned in a condition that does not meet the requirements of this policy may be denied a refund.

Exchanges

If you need a different fitment or product, contact us before returning your original order.

Approved exchanges require the original product to remain unused, uninstalled, and in its original condition.

Any applicable price difference, return shipping, or additional shipping charges may be the responsibility of the customer.

Order Changes & Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

Because many Roundelsphere products are individually engraved and may enter production shortly after an order is placed, we cannot guarantee changes or cancellations once engraving or fulfillment has begun.

If production has not begun, we will do our best to accommodate your request.

Installation

Customers are responsible for confirming fitment and inspecting the product before installation.

Roundelsphere is not responsible for damage caused by improper installation, removal, modification, misuse, or installation using inappropriate tools, adhesives, or techniques.

If you are uncertain about installation or compatibility, please contact us before installing the product.