Refund policy

We want every Roundelsphere piece to arrive exactly as intended. Please review the following policy before placing your order.

Returns

Returns are accepted within 14 days of delivery.

To be eligible for a return, your item must be:

Unused and uninstalled
In its original condition
Returned with its original packaging
Free from scratches, adhesive residue, installation marks, or other signs of use

Items that have been installed, attempted to be installed, modified, damaged, or otherwise used are not eligible for return.

To begin a return, please contact us through our website or at our support email with your order number and reason for return.

Returns sent without prior approval may not be accepted.

Fitment

Please verify your vehicle and required emblem size before placing your order.

Because BMW emblem dimensions and mounting styles can vary by model, generation, year, and placement, the customer is responsible for selecting the correct fitment at checkout.

If the product received matches the fitment selected on your order but does not fit your vehicle due to an incorrect selection, it may still be returned if it meets our unused and uninstalled return requirements.

Shipping costs associated with fitment-selection errors are the responsibility of the customer.

If we send you a product different from the fitment you ordered, we will make it right at no additional cost.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your emblem arrives damaged, has a manufacturing defect, or you receive the incorrect item, contact us as soon as possible with your order number and clear photographs of the issue.

Once verified, we will arrange an appropriate replacement or refund at no additional cost to you.

Minor variations resulting from the individual engraving and finishing process are not considered defects.

Non-Returnable Items

We cannot accept returns for:

Installed or previously installed emblems
Products showing signs of attempted installation
Scratched, damaged, or altered products
Custom or personalized products, if offered
Items returned outside the return period
Gift cards

Return Shipping

Unless the return is the result of an error on our part or a verified defective product, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning an item. Roundelsphere is not responsible for return shipments that are lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.

Please allow several business days after approval for the refund to appear on your account.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

Because orders may enter the engraving and fulfillment process shortly after being placed, we cannot guarantee that an order can be changed or canceled once processing has begun.